ITIL Foundation Certification Training Course
In order to comprehend and enhance an IT-enabled organisation, this ITIL certification introduces candidates to ITIL V4 Certification, the most recent iteration of the ITIL 4 test.

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ITIL Foundation Course Overview

Technology is adaptable and is always changing. The direct interaction between business and technology, which has grown into an essential component of one another, acts as a growth-promoting catalyst. In addition to guaranteeing quality in the functioning, efforts have been made to properly integrate the two. This concept forms the foundation of ITIL’s implementation.

In order to comprehend and enhance an IT-enabled organisation, this ITIL certification introduces candidates to ITIL V4 Certification, the most recent iteration of the ITIL 4 test. You will gain understanding of the ideas, terminologies, best practises, and procedures used in the ITIL 4 lifecycle through this ITIL V4 certification programme.

Training Features

  • Trainer/Instructor-led Sessions(LVC)
    • Weekday/Weekend Classes: 21 Hours of Online Live Instructor-Led Classes i.e. 7 sessions 0f 3hr each.
    • 4 Mock Tests: Each mock test will have 100 questions. The pattern will be similar to the questions asked in the ITIL® examination.
    • 4 Simulated ITIL Practice Exams (4 –hours, 200 Questions).
    • 600 Test Questions.
    • 4 Helpful Study guides.
    • 1 Exam Tips.
    • 1 Crossword.
  • Real-life Case Studies
    • Live project based on any of the available use cases, involving the implementation of several ITIL services.
  • Assignments
    • Each session will be followed by practical assignments totalling at least 35 hours in length.
  • Lifetime Access
    • Lifetime access to the Learning Management System (LMS) will be provided. The LMS allows you to see class recordings, reference guide, mock tests and presentations online.
  • 24 x 7 Expert Support
    • A dedicated online support team will be available 24 hours a day, 7 days a week to assist you with any technical issues you may encounter during the course.
  • Certification
    • You will receive a 35 Contact Hours certificate at the conclusion of this course, which is required to apply for the ITIL® examination.
  • Forum
    • All of our customers have access to a community forum where they can boost their learning through peer interaction and information sharing.

The scope of ITIL Service Design is not limited to new services : It includes the changes and improvements necessary to increase or maintain value to customers over the lifecycle of services, the continuity of services achievement of service levels and conformance to standards and regulations.

Today’s IT professionals prize ITIL certification among the most. Due to the positive benefits that this certification offers in the field of IT Services Management, more recruiters are seeking ITIL certified workers.

Professionals who have ITIL and IT service management (ITSM) certifications average a salary of $98,212.


Course Curriculum

  • Introduction to the Course
  • Learning Objectives
  • Key Service Management Concepts
  • Service Administration
  • Participants in Service Management
  • Roles of Service Consumers
  • Services and Goods
  • Service Provisioning
  • Service Partnerships
  • Relationships between value outcomes, costs, and risks in services
  • Risks
  • Warranty and Usage
  • Main Points
  • Service Management Aspects
  • Institutions and Individuals
  • Regulations relating to information and technology
  • Choosing the Correct Technology Elements Controlling Technology
  • Utilizing the Cloud
  • Suppliers and Associates
  • Value streams and organisational processes
  • Processes and Influences on Service Providers
  • Main Points
  • ITIL Service Value Framework
  • Organizational silos and the Service Value System’s component parts ITIL’s guiding principles
  • Emphasis on Value
  • Applying the Principle: Put Value First
  • Apply the principle where you are, then begin there.
  • Applying the principle: Make progress iteratively while taking feedback
  • Work together and raise awareness
  • Applying the Principle: Work together and raise awareness
  • Apply the principle, “Think and Work holistically,” to your work.
  • Putting the Principle into Practice: Keep It Simple and Useful
  • Applying the Principle: Optimize and Automate – Optimize and Automate Principle Interaction
  • The Value Chain of Services
  • Overview of the Service Value Chain: Plan, Improve, and Engage Activities
  • Activity of Design and Transition
  • Get or Create Activity
  • Activate and Support
  • Value Streams for Services
  • Main Points
  • Know-How Test
  • Management Techniques for ITIL
  • Continuous Development
  • Relationship Management Supplier Management Supplier Management Activities Information Security Management
  • Management of Change Enablement Incidents
  • Asset Management for IT
  • Activities for managing IT assets
  • Problem and Release Management, Monitoring, and Event Management
  • Management of Service Configuration
  • Support Desk
  • Service Level Administration
  • Management of Service Requests and Deployment
  • ITIL Terminology: Key Point.

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ITIL Certification

Certera’s ITIL Certificate Holders work at 1000s of companies like

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Each certification requires a sincere and time commitment.
Getting one is a fantastic feat.

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Course Details

Information Technology Infrastructure Library, also known as ITIL 4, is a collection of recommended procedures for providing IT services. It provides a useful framework that concentrates on the identification, planning, delivery, and support of IT services to an organization’s primary business functions. Greater IT cost visibility, improved asset utilization, lower expenses, and higher customer satisfaction result from ITIL implementation. Recognize and recall formal Project Management terms and practices used in the industry globally

To receive the ITIL V4 Certification, you must:

  1. Complete the ITIL v4 certification training
  2. Take the ITIL 4 Foundation Certification exam
  3. Score at least 65 per cent on the exam (26 correct answers out of 40 questions) in 60 minutes
Training Certification program

Training Options

Virtual Classroom

Self Paced

Corporate Training


The ITIL certification programmed, run by the certifying authority AXELOS, takes a modular approach to the ITIL framework and includes a number of credentials that go into varying levels of depth and complexity about different parts of ITIL best practices. The scheme’s entry level is ITIL Foundation.

Information Technology Infrastructure Library, usually referred to as ITIL in short form is a framework designed to align IT department work to business requirements. In simple words, ITIL is a set of guidelines and best practices for standardizing the process of IT services selection, planning, delivery, and support. Companies that follow protocols laid out by the ITIL framework are better at providing quality services and customers satisfaction. With this ITIL course, one can successfully dive into the world of ITIL.

All of our highly qualified trainers are ITIL®-certified with more than 12 years of experience in training and working in the IT domain.

IT professionals that want to improve service for their IT organization should pursue ITIL certification. The ITIL framework offers a consistent language for communicating while providing IT services, enabling better interactions with customers and suppliers and resolving any issues that may arise between IT and business. Given that the ITIL Certification is the industry’s gold standard for IT service management, it offers fundamental understanding of the concepts, guiding ideals, and industry best practices.

No. Exam fees are not included in the ITIL Certification course.

Yes, there are several free resources that can enable you to learn ITIL

You will never miss the ITIL classes at Certera! You can choose either of the two options:

  • View the recorded session of the class available in your LMS.
  • You can attend the missed session, in any other live batch.

If you are an experienced project manager you can consider a boot camp that provides assistance to clear the Project Management exam. The ITIL  boot camp mainly emphasizes the important aspects to prepare for before taking up the ITIL exam. 

The main benefits of the ITIL Boot camp include:

  • Several full-length mock tests.
  • It helps you summarize all the chapters.
  • Emphasis on all the important business skills.

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Devis John
1 months ago
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Yogesh Pal
1 months ago

I am so happy that I decided to invest in Certera ITIL certification training. The instructor was very knowledgeable and the materials were engaging. I feel like I learned a lot and it was worth every penny.


I was so worried about getting certified in ITIL, but then I found Certera. They offer the best ITIL training and are very affordable. I passed my certification exam with flying colors and it really helped me get a promotion at work.

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